Last updated: April 21, 2026
Business hours: 8:30 a.m. – 5:00 p.m. Eastern Time, Monday through Friday, excluding U.S. federal holidays.
Contact: info@henandchicvintage.com

At a Glance

  • Returns: Eligible items may be returned within 7 days of delivery, unused and in original condition and packaging.
  • No returns: Soap, lip balms, and all personal‑care or beauty products are final sale and not eligible for return.
  • Exchanges: We do not offer exchanges due to the uniqueness of vintage and antique items.
  • Refunds: Processed to the original payment method; return shipping costs are non‑refundable.

For full details read below or contact info@henandchicvintage.com.

Refund and Returns Policy

Hen and Chic Vintage, LLC is committed to clear refund and return policies. Here’s what you should know:

1. Overview

All terms in this policy are at the sole discretion of Hen and Chic Vintage, LLC. We aim to have happy customers and will do our best to resolve issues on a case‑by‑case basis. If you have a concern, please contact us at info@henandchicvintage.com before or instead of returning an item.

Our return window is 7 days from the date of delivery. If more than 7 days have passed since your purchase arrived, we cannot offer a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it and must be in the original packaging. We reserve the right to deny a return if the item shows signs of use, wear, or damage not caused by us.

Because of the uniqueness of vintage and antique items, we do not offer exchanges. If you wish to acquire a different item, you may return an eligible item within the 7‑day window and then place a new order.

2. Items With No Return Policy

For health, safety, and hygiene reasons, the following items are not eligible for return:

  • All soaps and handmade skincare products (including bar soaps and liquid soaps)
  • Lip balms and similar personal‑care or beauty items

These items are considered final sale and cannot be returned for a refund or credit. However, if you have a concern about the product (for example, visible defect on arrival), please contact us at info@henandchicvintage.com and describe the issue. We will do our best to help you find a resolution under the circumstances.

Other items that may be marked as “final sale” on the product page (such as certain collectibles) are also not eligible for return.

3. Eligibility for Return or Refund

Eligible returns (outside of the no‑return products above) must:

  • Have been received within the last 7 days.
  • Be unused and in original condition.
  • Be in the original packaging with all tags and labels.
  • Be accompanied by proof of purchase (order confirmation email or receipt).

Please do not send items back to the manufacturer; all returns should be sent to our return address below.

4. Processing Your Return

Once your return is received and inspected, we will send you an email to notify you that we have received your item and whether your return has been approved or denied.

If approved:

  • Your refund will be processed to your original method of payment (e.g., credit card or PayPal).
  • It may take several business days for the refund to appear in your account, depending on your bank or payment processor.

If not approved:

  • We will email you explaining the reason (for example, late return, damaged‑in‑use condition, or product type that falls under our no‑return policy).
  • You may choose to have the item returned to you at your expense.

5. Shipping Returns

To return an eligible item, please mail it to:

Hen and Chic Vintage, LLC
520 Southview Ave
Kennett Square, PA 19348
United States

Important notes:

  • You are responsible for the cost of return shipping.
  • Return shipping costs are non‑refundable. If your return is approved, the cost of return shipping may be deducted from your refund.
  • For more valuable or unique items, we recommend using trackable shipping or purchasing shipping insurance, as we cannot guarantee we will receive an untracked package.

6. Sale Items and Final‑Sale Products

  • Sale items may be subject to final‑sale or reduced refund eligibility as marked on the product page.
  • When a product is clearly marked as “final sale,” no returns or refunds are offered.
  • Soap, lip balm, and other personal‑care or beauty items are final sale and not eligible for return, but you may contact us for resolution if you have concerns.

7. Late, Missing, or Partial Refunds

If you have not received a refund after we have confirmed it was processed:

  • First check your bank account or credit card statement.
  • Then contact your credit card company or payment processor; it may take a few days for the refund to post.
  • If you still have not received it, contact us at info@henandchicvintage.com and include your order number and refund details so we can investigate.

8. Gift Purchases

If the item was marked as a gift at the time of purchase and shipped directly to you, and is eligible for return:

  • You may receive store credit or a refund (depending on product type and policy) after the item is received and processed.
  • If the item is not eligible for return (for example, soap or beauty product), no refund or credit will be issued.

If the item was not marked as a gift or the gift giver had the order shipped to themselves:

  • Any refund or credit will be issued to the original purchaser (the gift giver), and they will be notified of the return.

9. Need Help?

If you have any questions about shipping, returns, or your order status, please contact us during business hours:

  • Email: info@henandchicvintage.com
  • Hours: 8:30 a.m. – 5:00 p.m. Eastern Time, Monday through Friday (excluding U.S. federal holidays).

We aim to respond within two business days. For time‑sensitive issues (damaged items, missing packages, or product concerns), please include your order number, photos, and a brief description so we can help you quickly.